Introduction

We want you to be completely satisfied with your purchase from Aladay. If for any reason you are not satisfied with your order, please refer to our refund policy below.

Conditions for Refund

• Grocery & 15-Minute Delivery Orders: Refunds are possible only if the product is damaged, expired, or wrong items were delivered.
• Shops: If an item is found to be faulty or not as described, a refund or replacement may be requested within 7 days of receiving the item.
• Aladay Food: Refunds will be processed if the order is incorrect, incomplete, or the food item is spoiled.

How to Request a Refund

To request a refund, please contact our customer support team via email or phone, providing details of your order and the issue you're facing. Refund requests should be made within 7 days of receiving your order.

Processing Time

Refunds are typically processed within 7-10 business days after approval. Refunds will be made to the original payment method used for the order.

Non-Refundable Items

Certain items, such as perishable goods, special orders, or products marked as non-refundable, may not be eligible for a refund.