Shipping Timeframes

We offer various shipping options depending on the product type and delivery module:

• Grocery & 15-Minute Delivery: For select items, we offer delivery within 15 minutes.
• Shops & Aladay Food: Standard shipping times are between 1-3 business days, depending on your location.

Delivery Areas

We deliver across the UAE. However, certain areas may have extended shipping times or be excluded from certain services. Please check the availability for your specific address during checkout.

Shipping Fees

Shipping fees may vary based on the order size, delivery location, and the delivery module selected. Specific shipping charges will be shown during checkout before you confirm your order.

Delivery Tracking

Once your order is dispatched, we will send you a tracking number via email or SMS. You can track your delivery through our website or through the delivery service provider’s portal.

Issues with Delivery

If your order is delayed or does not arrive as expected, please contact our customer support team immediately, and we will work to resolve the issue.